AN INDEPENDENT PRACTICE PROVIDING THE BEST VETERINARY CARE FOR HORSES & PONIES
TEL: 01823 673215
AN INDEPENDENT PRACTICE PROVIDING THE BEST VETERINARY CARE FOR HORSES & PONIES
TO ENABLE US TO PLAN AHEAD MORE EASILY we would ask clients to book your routine appointments at least 1 week in advance, and for vaccinations it would be advisable to try and book them at least 1 week before the due date should you fall ill and need to postpone your appointment.
Any horse which is fit to travel, that needs a procedure requiring a nurse to assist, will be asked to come into surgery for that procedure so that we can minimise the number of staff we have to send out.
EMERGENCIES will still happen, and we will deal with these in the same way as we do currently.
WHEN YOU CALL TO BOOK AN APPOINTMENT you will be asked a few questions to ensure that the vet coming out to see your horse will not be put at in high risk contagious situation.
We care about you and your horses state of health! We will do our best to make sure you can still take advantage of our service. However, considering the high infection rate of this virus we ask you to strictly follow our instructions when one of the vet’s is in attendance:
IF YOU ARE BRINGING A HORSE TO THE PRACTICE we ask that you stay in your vehicle and call us by phone to say you have arrived and a member of staff will come and get your horse. We also ask that you stay in your vehicle whilst your horse is being treated/assessed.
ANYONE WHO WISHES TO COLLECT MEDICINE should not enter the office area. Medicines will be left in the box outside the main door.
FINALLY, SHOULD ANY OF OUR CLIENTS BE IN ISOLATION OR FEEL UNWELL, PLEASE LET US KNOW SO THAT WE CAN TAKE APPROPRIATE ACTION OR BRING ASSISTANCE WHERE NEEDED FOR URGENT CASES.
MANY THANKS FOR YOUR UNDERSTANDING DURING THESE CHALLENGING TIMES.
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Limited company incorporated in England & Wales registration number 12620457 | VAT registration number 351 0064 48
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